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Troubleshooting Theory and Methodology

This 6-week course is designed to introduce students to the basic concepts and theories of troubleshooting. The course focuses on troubleshooting methodologies that identify a problem and employ manageable, practical steps to correct the problem.

Course Overview

Course Term Individual Cost Credits Hours
$1,249.75
3
60

Troubleshooting Theory and Methodology

Instructor: Wes Pool

Instructor: Anntonett Gillins

This 6-week course is designed to introduce students to the basic concepts and theories of troubleshooting. The course focuses on troubleshooting methodologies that identify a problem and employ manageable, practical steps to correct the problem. These steps include identifying the problem, determining the probable cause, testing cause-hypothesis, creating a feasible solution, implementing, verifying the resolution, adjusting for re-engagement and documentation. Just as important, the BMET then records their solution through quality documentation of actions, outcomes, and lessons learned. These skills will be taught and reinforced using guided discussions, case studies, and lessons learned through experiences in the BMET field from the instructor and fellow students.