Course Overview

The CompTIA A+ Certification Training Course is an intensive 6-week program designed for Healthcare Technology Management (HTM) professionals seeking to enhance their technical skills and gain certification in the latest CompTIA A+ 220-1201/1202 standards. This course focuses on essential skills across a broad spectrum of IT knowledge, including hardware, software, networking, and troubleshooting, with an increased emphasis on security, networking, and effective software troubleshooting. Geared towards equipping participants with the practical skills needed to address the evolving needs of a remote workforce, this course prepares individuals for a diverse range of IT roles within the healthcare industry.

Through a combination of theoretical instruction and hands-on practice, students will acquire the competencies necessary to install, configure, and troubleshoot operating systems—including Windows, Mac OS, Chrome OS, Android, and Linux—as well as manage hardware components and mobile devices. Participants will leave the course well-prepared to succeed in the CompTIA A+ certification exam and to effectively support and manage technology in a dynamic healthcare environment.

Prerequisites

None.

Course Objectives

Hardware Skills: Identify, utilize, and connect various hardware components and devices, demonstrating an understanding of different devices necessary for supporting a remote workforce.

Operating Systems Proficiency: Install and support the Windows operating system, including command line operations and client support, while troubleshooting configurations for Mac OS, Chrome OS, Android, and Linux OS.

Software Troubleshooting: Diagnose and resolve issues affecting PCs and mobile devices, including common operating system problems, malware infections, and security vulnerabilities.

Networking Knowledge: Explain different types of networks and connectivity options, including TCP/IP, Wi-Fi, and Small Office/Home Office (SOHO) setups, and their applications in healthcare technology.

Effective Troubleshooting Techniques: Employ systematic approaches to troubleshoot real-world device and network issues promptly and efficiently, ensuring minimal disruption to healthcare operations.

Security Awareness: Identify potential security vulnerabilities in devices and their network connections, implementing protective measures to safeguard healthcare information and technology resources.

Mobile Device Configuration: Install and configure laptops and other mobile devices, ensuring proper application support and connectivity for end users, while addressing specific needs in a healthcare context.

Virtualization and Cloud Computing: Compare and contrast key concepts of cloud computing and configure client-side virtualization environments, preparing students for the integration of these technologies into healthcare settings.

Operational Procedures : Adhere to best practices regarding safety, environmental impacts, and professionalism, promoting effective communication and operational efficiency in a technology-driven workplace.