Communication and Customer Service
2-Days Online
Healthcare professionals enrolling in the Communication and Customer Service course will participate in a 1- or 2-day, 100% Online course that includes live instruction. For more information or group registrations, contact training@cbet.edu or call 210.233.1102.
Course Overview
This course focuses on developing communication skills for biomedical equipment technicians (BMETs) in healthcare settings. Students will learn to build client relationships, effectively convey technical information to non-technical customers, and handle patient interactions with professionalism and empathy. The curriculum covers communication barriers, the importance of written documentation, non-verbal communication, and conflict resolution strategies. Through practical applications, students will enhance their ability to communicate effectively and professionally in healthcare.
Prerequisites
None.
Course Objectives
Costs and Options:
Option 1: $495.00
1- or 2-Days Online
Credential:
Certificate of Completion
